Privacy Policy

Last updated: September 3, 2025

West Seattle Window & Door (“we,” “our,” or “us”) respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and your choices— including specific disclosures for SMS/text messaging.

1. Information We Collect

We collect information you provide directly and information collected automatically when you use our website or communicate with us:

Contact & identity data (name, email address, phone number, mailing address).
Project details (site address, measurements, photos, product preferences, notes related to your estimate or installation).
Communications (emails, phone calls, SMS/text messages, and their contents, including timestamps and delivery status).
Website data collected via cookies or similar technologies (IP address, device/browser, pages visited, referring URLs, and general location).
Payment/transaction data if you pay us (amount, date, last-4 of card from our processor). We do not store full credit-card numbers.

2. How We Use Information

Provide quotes, schedule appointments, deliver products/services, and manage your account.
Send service-related communications (e.g., appointment confirmations, day-of ETAs, installation updates, invoices, and support).
Improve our website, products, and customer service; maintain security and prevent fraud.
Comply with legal obligations and enforce our agreements.

3. SMS/Text Messaging Disclosures

We offer optional, one-to-one service-related text messaging (no marketing or bulk campaigns).

Opt-in: You may consent to receive SMS by submitting your mobile number on our forms, checking a consent box, or texting us first. Consent is not a condition of purchase.
Purpose & frequency: Scheduling/confirmations, day-of ETAs, quick questions, links to quotes/invoices, and post-service follow-ups. Message frequency varies.
Opt-out: You can cancel anytime by replying STOP. For help, reply HELP or contact us at info@westseattlewindows.com. Message and data rates may apply.
Privacy commitment (carrier requirement): SMS consent is not shared with third parties or affiliates. We only use your consent to send you service-related texts.
Service provider: We use a communications vendor (e.g., RingCentral) solely to transmit messages on our behalf pursuant to our instructions.

We do not sell or rent your personal information. We share information only as follows:

Service providers/contractors: companies that host our website, route calls/texts, process payments, deliver materials, or assist with scheduling and installation. They may only use your information to provide services to us.
Project partners: limited details with manufacturers or delivery partners when needed to fulfill your order (e.g., delivery address, order contents).
Legal and safety: to comply with law, enforce our terms, or protect rights, safety, and property.
Business transfers: in the event of a merger, sale, or reorganization, subject to continued protection of your information.

5. Cookies & Analytics

We may use cookies and similar technologies to operate our site and understand how it is used. You can control cookies through your browser settings. Some features may not function properly without cookies.

6. Data Retention

We keep personal information only as long as necessary for the purposes described above, to meet legal/ accounting requirements, or to resolve disputes. SMS logs may be retained for recordkeeping and compliance.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, or delete your personal information, and to limit or withdraw consent. To exercise these rights, email info@westseattlewindows.com. We will verify your request as required by law.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. The “Last updated” date above reflects the most recent changes.

11. Contact Us

If you have questions about this policy or our privacy practices, contact us at:
West Seattle Window & Door
Email: info@westseattlewindows.com
Phone: (206) 555-0123